Shipping and Returns
Shipping Policy
We are a proudly Canadian toy store and at this time offer shipping only within Canada.
We offer flat rate shipping (amount varies by province) for orders under $150 CAD and free shipping for orders above $150 CAD, which is applied automatically at checkout.
Our typical processing time is 1-2 business days, but during holidays or sale events our processing time may increase to 3-5 business days. We try our best to get your packages shipped as soon as possible.
Please check your junk mail for our shipping notification, as our emails sometime end up there.
If you are local and would like to pick up your order in person, we offer free in-store pickup (select this at checkout). In-store pickup orders are typically ready to be picked up next business day. Please include your phone number as well in case as sometimes our emails end up in junk mail. If you do not hear back from us within 3 business days, please email us at admin@tommys-toys-and-treasures.ca.
Return Policy
We have a 7-day return policy, which means you have 7 days after your package has been delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@tommys-toys-and-treasures.ca. If your return is accepted, you will need to ship the item back to us (or bring it to the store). You will be responsible for return shipping cost. We strongly suggest you return the package with tracking number.
Once we receive your return package safely, we will issue your refund within 7 business days. Please note we only refund the amount for item minus the shipping cost. We cannot refund you for shipping the item to you or you shipping it back to us.
Certain types of items cannot be returned, such as personalized cards, item bought on sale and gift boxes. These items are final sale.
Wrong or Missing Items
We packaged our item very carefully, but please inspect your order upon receipt and contact us within 3 days of delivery, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return for wrong or damaged items, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
You can contact us at admin@tommys-toys-and-treasures.ca with a picture of the damaged or wrong item. If your return is accepted, we will refund you or send you another one just like it.
Have more questions? please contact us via email: admin@tommys-toys-and-treasures.ca